REQUEST APPLIANCE REPAIR ONLINE

ABOUT YOUR APPLIANCE

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Your appliance type

Select your appliance

Your appliance age

Based on your appliance type and age our price plans may vary

Less than 5 years

5-10 years

10+ years

One-off Repair

Our fixed price repair comes with a 90 day work guarantee with parts and labour included

From
£126.00

get Get One-off Repair

Upfront single payment
£70.00 callout charge if repair not possible
90 days warranty on the appliance
Maintenance not included
Authorised local engineers
Repair for 1 appliance only
Replacement not included
SmartCare Rewards

Online Exclusive*

Repair & Care

Repair & Care is a maintenance and support plan that provides an initial repair followed by ongoing maintenance and support for your product. Provided by Domestic & General Services Ltd.

From
£121.00
a month for 6 months

Get Repair & Care

Direct Debit

Plans set on Direct Debit include monthly instalments with no upfront fee
No fix no fee

If we can't fix that initial fault, then we will refund any monies paid until that point
6 month maintenance support

Exclusive access to Domestic &. General's online portal, providing online assistance, a remote annual health check and unlimited phone support for your appliance. After the first repair if the maintenance has failed, further onsite visits can be booked
Authorised local engineers

Should the maintenance fail, onsite visits can be booked to be carried out and parts fitted with a local Whirlpool engineer
Protect other appliances

Option to protect additional appliances in your household to help prevent breakdowns
Replacement appliance after 1st repair

If we deem your appliance to be irreparable any time after the first completed repair then you'll be entitled to a brand new one
SmartCare Rewards

Earn SmartCare rewards for exclusive discounts on Whirlpool, Hotpoint and Indesit brands

Hotpoint offer:
Repair guarantee
Nationwide coverage
Qualified engineers

One-off Repair

From
£126.00

Get One-off Repair

Repair & Care

From
£21.00
a month for 6 months

Get Repair & Care

*Online offer to be redeemed by completing the online enquiry form and sold via a telephone call back only. This price will not be made available to customers contacting directly by phone or made available on any other website.

Your details

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The information you provide may be used to contact you in connection with the quote. Find out more about how we use your data in our privacy notice.

Enter your model number

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Appliance Fault

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REQUEST AN APPOINTMENT DATE EDIT

Select appointment date

RESERVE A CALL BACK TIME

Please select your call back preference

If you are happy with your details, we will aim to give you a call back at your selected time and date to complete your repair booking and finalise the details of your engineer visit.

To help improve your experience, calls may be recorded for quality and training purposes.

When would you like us to call you?

How to book your appliance repair?

To book your appliance repair with a Hotpoint Certified Engineer, follow these simple steps using our online tool:

1. Provide Product Information: First, select the type of product needing repair and indicate its age using the provided time brackets. Choose the repair option that best fits your needs, whether a one-time repair or our regular care plans with exclusive online prices.

2. Enter Your Details: Please provide your contact information, product model number, and briefly describe the problem with the appliance. This will help us provide you with a personalized service, connecting you with the nearest certified engineer specializing in your appliance.

3. Choose an appointment date: After entering your details, you can select a convenient date for your appointment. We offer flexible slots to fit your schedule, minimizing disruption to your day.

4. Reserve Call Back Time: Select a convenient time for our customer service to call you back. During this call, we can complete your repair booking and finalise the details of your engineer visit.

5. Confirm and Book: Finally, review your booking details and confirm the appointment. Rest assured, you will receive a confirmation email with all the necessary information, giving you peace of mind.

6. Track Repair Progress: Once you have the appointment details, you can easily track the progress, reschedule repair appointments, or cancel by logging into our appliance repair booking portal.